Reference

What You Agree To When You Use flora777

These terms set out how flora777 operates, what we expect from you, and what you can expect from us. Access to our platform depends on local law and is available only where permitted in your region.

Account EligibilityPrivacy & DataWallet Use PolicyRegional Access RulesContact & Disputes
flora777 What You Agree To When You Use flora777
LEGAL CONTACT PATHS

Reach Us About Policy or Account Questions

If you have a question about our terms, a dispute over a transaction, or a request to access or delete your account data, our support team handles these directly. Use the channel that works best for you.

Live Chat Open the chat widget from any page on flora777. Our team handles legal and account queries during active support hours — response times vary by queue.
Email Support Send your query, account ID, and any relevant transaction reference to our support address. We aim to respond to legal and data requests within two business days.
Account Help Centre Log in to your account and navigate to Help to submit a formal request for data access, account closure, or a policy clarification tied to your wallet activity.
DATA & ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

Your account security and data handling are not afterthoughts. Here is how we approach each area — from the moment you register to how long we keep your records.

Data We Collect

We collect the information needed to verify your identity, process wallet transactions via DANA, OVO, or GoPay, and maintain your account. We do not collect more than what operations require.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and desktop. Preference cookies remember your lobby settings. You can manage cookie choices from your browser settings.

Data Retention

Transaction records and account data are retained for the period required by applicable regulations. After account closure, we hold records for the minimum legally required window, then delete them.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate details, or request account deletion by contacting support with your account ID and the specific action you need.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often about how our legal terms work, what your rights are, and how to act on them.

Access depends on local law in your region. We support eligible users in Indonesia where local regulations permit. Creating an account confirms you meet the eligibility conditions where you are located.

Log in, go to Help, and submit a data access request with your account ID. Alternatively, email our support team directly. We process data requests within two business days of receiving them.

Yes. Submit a deletion request through the Help section or via email support. We will close your account and remove personal data, retaining only what regulations require us to keep for a minimum period.

Wallet identifiers linked to your account are removed from active systems after closure. Transaction records tied to those wallets are retained only for the legally required compliance window, then deleted.

We notify you through your registered contact details before any update takes effect. Continuing to use the platform after that notification means you accept the revised terms. You can close your account if you do not agree.

Contact support via live chat or email with your account ID and the transaction reference number. For GoPay or OVO deposits, include the transfer reference so we can match it to your account record quickly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.